Frequently Asked Questions
Everything you need to know about your Gerber plumbing replacement parts.
How do I know if a specific Gerber part will fit my fixture?
We recommend checking the model number of your toilet, faucet, or shower valve. You can find this stamped inside the tank or on the original installation manual. If you are unsure, our product pages include detailed compatibility lists and dimensions to ensure a perfect fit.
What is your shipping policy for residential orders?
We offer standard and expedited shipping options across the country. Most orders are processed within 24-48 hours. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
Are these genuine Gerber replacement parts?
Yes, we specialize in authentic Gerber parts and high-quality OEM-equivalent components designed to meet or exceed original specifications for durability and performance in your home.
What is your return policy for incorrectly ordered items?
We offer a 30-day return window for unused items in their original packaging. If you accidentally ordered the wrong part, please contact our support team to initiate an exchange or refund.
Do you offer technical support for installation?
While we do not provide on-site plumbing services, we offer comprehensive installation guides and diagrams on our website for most common parts like flappers, cartridges, and handles.
Do you offer bulk discounts for professional plumbers?
Yes, we provide tiered pricing for trade professionals and property managers. Please reach out to our sales department with your business credentials to set up a professional account.